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What is Pronto Payment?
Pronto Payment is a fast and efficient online payment solution that enables residents to pay their property-related fees (monthly rent, maintenance/association fees, late fees, security deposits, parking and other services) using a credit card, debit card or E-Check. All transactions are promptly credited directly into the property management bank account, making it quick, secure, simple and hassle-free.
What are the benefits of using Pronto Payment?
Simple: Our system facilitates fund transfers between residents and their property management. By using Pronto Payment, customers enjoy automatic deposits, electronic record keeping, avoiding lost or late payments, and not having to cash, deposit or write paper checks. You can also improve communication between residents and property owners by using our advanced messaging system. To learn more about this feature, click here.
How do I know that Pronto Payment is secure?
Our system is both CISP and VeriSign certified, which ensures that we meet the highest security standards to safeguard your sensitive personal data. All payment transactions done through our website are 128-bit encrypted using Secure Socket Layer (SSL) technology, the industry standard, to ensure your personal information is well protected. We will never request or transmit your bank account information by email, and we will never sell your personal information to other companies.
What payment options does Pronto Payment offer?
Using Pronto Payment, you can make payment using your credit card, debit card or E-Check.
What is an E-Check?
E-Check stands for electronic check. It's an electronic version of a paper check used to process payments online. Residents with a checking account can make payments on rent, maintenance/association fees, late fees, security deposits, parking and other property services using this feature. To do so, they simply provide our system with their checking account and routing numbers. Pronto Payment then debits the necessary funds directly from the resident's checking account.
Is there a service fee to the property manager for using Pronto Payment?
No. Our service is free of charge for property managers. Costs are passed on to your
residents.
What types of properties can use the Pronto Payment service?
We can process rent payment and other related fees (such as maintenance/association fees, late fees, security deposits and parking) for all types of properties, including residential, commercial, industrial and multi-family.
How long does it take for a payment to post into the bank account?
Payments made through the Pronto Payments website for credit cards and debit cards are settled within three business days, excluding weekends and holidays. Payments made through the Pronto Payments website for ACH (e-check) payments are sent to the recipients bank within 4 business days excluding weekends and holidays.
How do I contact Pronto Payment?
For general questions and information, please visit our Contact Us page.
To give us your feedback or report any problems you experienced while on our site, click here.
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Copyright © 2008 Pronto Payments Inc. All rights reserved