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What is Pronto Payment?
Pronto Payment is a fast and efficient online payment solution that enables residents to pay their property-related fees (monthly rent, maintenance/association fees, late fees, security deposits, parking and other services) using a credit card, debit card or E-Check. All transactions are promptly credited directly into the property management bank account, making it quick, secure, simple and hassle-free.
What are the benefits of using Pronto Payment?
Simple: Our system facilitates fund transfers between residents and their property management. By using Pronto Payment, customers enjoy automatic deposits, electronic record keeping, avoiding lost or late payments, and not having to cash, deposit or write paper checks. You can also improve communication between residents and property owners by using our advanced messaging system. To learn more about this feature, click here.
How do I know that Pronto Payment is secure?
Our system is both CISP and VeriSign certified, which ensures that we meet the highest security standards to safeguard your sensitive personal data. All payment transactions done through our website are 128-bit encrypted using Secure Socket Layer (SSL) technology, the industry standard, to ensure your personal information is well protected. We will never request or transmit your bank account information by email, and we will never sell your personal information to other companies.
What payment options does Pronto Payment offer?
Using Pronto Payment, you can make payment using your credit card, debit card or E-Check.
What is an E-Check?
E-Check stands for electronic check. It's an electronic version of a paper check used to process payments online. Residents with a checking account can make payments on rent, maintenance/association fees, late fees, security deposits, parking and other property services using this feature. To do so, they simply provide our system with their checking account and routing numbers. Pronto Payment then debits the necessary funds directly from the resident's checking account.
Is there a charge for residents to use Pronto Payment?
Yes, there is a convenience fee that residents have to pay when making payments through our system. If a payment is processed using a credit card or debit card, the fee charged varies, depending on the amount of the transaction.
Can I make payments on my condominium or Home Owners Association (HOA) fees through Pronto Payment?
Yes, as long as your HOA is registered with us. To do this, simply sign up for our services to begin enjoying all the benefits and convenience our system offers.
What happens when a payment fails because of Non-Sufficient Funds (NFS)?
If Pronto Payment is not able to process a payment due to Non-Sufficient Funds, customers receive a notification of the failed transaction. Keep in mind that you will be charged a $35 Non-Sufficient Funds fee in the event of a failed NSF transaction. Your property manager may also charge you an NSF fee and/or a late fee for a failed transaction, depending on their policy.
How do I contact Pronto Payment?
For general questions and information, please visit our Contact Us page.
To give us your feedback or report any problems you experienced while on our site, click here. |
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Copyright © 2008 Pronto Payments Inc. All rights reserved